Shipping policy

Shipping policy

This policy explains how we pack, dispatch, and deliver orders placed at Get Bolt Range (getboltrange.com).

Order processing

Orders are processed and dispatched within 1 to 2 business days of receiving payment, excluding weekends and public holidays. During busy periods or promotions, dispatch may take longer, and we will let you know if your order is affected. Orders placed after our daily cut-off are handled on the next business day.

Domestic shipping (Australia)

We ship Australia-wide using Australia Post. Standard delivery typically takes 2 to 8 business days after dispatch, and express delivery typically takes 1 to 3 business days after dispatch, depending on your delivery postcode. Estimated delivery times are estimates only and are not guaranteed. Shipping costs for your order are shown at checkout before you complete your purchase. Delivery times under Australian Consumer Law

Under the Australian Consumer Law, we must deliver your goods within a reasonable time or by a date you agreed to when placing your order. If your order is significantly delayed or does not arrive, contact us with your order number and we will work out a solution with you, which may include a replacement or a refund.

 

Delivery address and authority to leave

Please check your delivery address carefully before completing your order. We are not responsible for orders delivered to an incorrect or incomplete address supplied by you. If a carrier attempts delivery and no one is available, the parcel may be left at the address if you have given authority to leave, or taken to a nearby post office or parcel locker for collection. The carrier's tracking information is the record of delivery attempts and outcomes.

Tracking

All orders include a tracking number, which we send to you by email once your order is dispatched.

Damaged, lost, or missing parcels

If your parcel arrives damaged, is missing an item, or is marked as delivered but has not arrived, contact us within 14 days of the expected or recorded delivery date with your order number and photos of any damage. We will investigate with the carrier and, where the goods were not of acceptable quality or were misdelivered, arrange a replacement or a refund in line with our return and refund policy and the Australian Consumer Law.

Contact us

For any shipping question, contact us at getboltrange@gmail.com and include your order number.